Privacy Policy

Introduction

Chrislo Psychotherapy ("we," "our," or "us") is committed to protecting your privacy and the confidentiality of your personal health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

As healthcare providers in Ontario, Canada, we are bound by the Personal Health Information Protection Act (PHIPA) and the regulations of our respective professional colleges, including the Ontario College of Social Workers and Social Service Workers (OCSWSSW) and the College of Registered Psychotherapists of Ontario (CRPO).

Information We Collect

Personal Health Information

When you become a client, we collect personal health information necessary to provide psychotherapy services, including:

Name, date of birth, and contact information
Emergency contact details
Health history and presenting concerns
Treatment notes and progress documentation
Insurance and billing information
Consent forms and service agreements

Website Information

When you visit our website, we may automatically collect:

Browser type and version
Pages visited and time spent on our site
Referring website addresses
General geographic location (city/region level)

Booking and Contact Information

When you book a consultation or contact us, we collect:

Name and contact information
Reason for inquiry
Preferred contact method and appointment times

How We Use Your Information

We use your personal information to:

Provide psychotherapy and counselling services
Schedule and manage appointments
Communicate with you about your care
Process payments and provide receipts for insurance
Comply with legal and regulatory requirements
Improve our services and website experience

Limits of Confidentiality

We are legally required to break confidentiality in the following circumstances:

Risk of harm: If there is imminent risk of harm to yourself or others
Child protection: If we have reasonable grounds to suspect a child is or may be in need of protection
Court order: If a court orders disclosure of records
Regulatory investigation: If required by our professional regulatory college
Elder abuse: If we suspect abuse or neglect of a vulnerable adult in a care facility

We will discuss the limits of confidentiality with you at the beginning of therapy.

Third-Party Services

We use the following third-party services to operate our practice:

Jane App: For appointment booking, client records, and billing. Jane App is a Canadian company that stores data in Canada and complies with PHIPA and PIPEDA.
Secure Video Platform: For virtual therapy sessions, using encrypted, healthcare-compliant video conferencing.
Payment Processors: For secure payment processing (credit card, e-transfer).

We carefully select third-party providers that maintain appropriate privacy and security standards for healthcare information.

Data Security

We implement appropriate security measures to protect your personal information, including:

Encrypted storage of electronic health records
Secure, password-protected systems
Encrypted video sessions for virtual therapy
Secure disposal of records after the retention period
Staff training on privacy and confidentiality

Record Retention

We retain client records in accordance with regulatory requirements:

Adult clients: Records are retained for a minimum of 10 years after your last visit
Minor clients: Records are retained for 10 years after the client turns 18, or 10 years after the last visit, whichever is longer

After the retention period, records are securely destroyed.

Your Rights

Under PHIPA, you have the right to:

Access: Request access to your personal health information
Correction: Request correction of inaccurate information
Withdraw consent: Withdraw consent for certain uses of your information (this may affect our ability to provide services)
Complaint: File a complaint with the Information and Privacy Commissioner of Ontario if you believe your privacy rights have been violated

To exercise these rights, please contact us using the information below.

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

Remember your preferences
Analyze website traffic and usage patterns
Improve website functionality

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Children's Privacy

We provide therapy services to children and teens with parental/guardian consent. Parents and guardians have the right to access their child's information, subject to the child's age, maturity, and therapeutic best interests. We discuss confidentiality boundaries with both parents and young clients at the start of therapy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Phone: (519) 966-8922
Email: [email protected]
Website: www.chrislopsychotherapy.com

Payment Methods

We offer two convenient payment options: Direct Billing and Cash Payment (credit card or e-transfer).

Direct Billing

Available only to Ontario residents.

Please discuss your payment method before your paid session. Before choosing direct billing, make sure that:

You are a resident of Ontario, and
Your insurance provider is accepted by Chrislo Psychotherapy and Wellness (we do not work with all insurance companies).

If payment details are not discussed in advance with the therapist or clinic administrator, the session fee will be automatically charged to the credit card on file.

Cash Payment

Available to all clients across Canada.

Credit card information will be collected at the end of your initial consultation. Payment will be automatically processed after each paid session.

Packages & Refund Policy

Clients looking for savings may choose from one of our therapy packages available on the website. Full payment for the selected package is required at the end of the first visit.

Please note: Chrislo Psychotherapy and Wellness does not offer refunds for sessions already used or unused, including package purchases.

Confidentiality of Therapy Services

Your therapy sessions are confidential. What you share in therapy stays between you and your therapist, with limited exceptions required by law.

Last Updated: February 2026